IT Enabled Organizational Transformation: A Case Study in Public Sector

This research investigated the transformation initiative in one of the public sector organizations in Pakistan. The major objective was to understand the potential strategy adopted so far by the management for such initiative to be workable. The issues and challenges faced by the management during transformation process were also explored. For this purpose interviews of the senior management involved were conducted. Moreover, formal and informal discussions with team members and access of documentation regarding planning organizational transformation led to understand more about how such transformation took place. The findings reflect importance of socio-technical approach adopted by the management to address issues and problems of people, process and technology proactively. Furthermore, business process management, change management, knowledge management and IT governance seemed to be important facets for transformation initiative to be successful. The findings of this study may be claimed as essential strategic aspects to be known to top management looking forward transforming organizations for future survival.