Citizen's Perception of Public Services Digitization and Automation

被引：1
|
作者：
Canedo, Edna Dias [1 ]
Tives, Heloise Acco [2 ]
Cerqueira, Anderson Jefferson [3 ]
机构：
[1] Univ Brasilia UnB, Dept Comp Sci, Brasilia, DF, Brazil
[2] Lutheran Univ Ctr Palmas, Dept Comp Sci, Palmas, Tocantins, Brazil
[3] Policia Mil Dist Fed, Brasilia, DF, Brazil
来源：
PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS), VOL 2 | 2020年
关键词：
Public Services; Service Digitization; Digital Government; Digital Governance Strategy; Digital Transformation Kit;
D O I：
10.5220/0009409507540761
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The Brazilian government, with the objective of promoting the transformation of its government services into digital services, has published relevant Decrees in recent years. This article aims to characterize public services, especially the Brazilian ones, in the context of digital transformation and proposes a model/process of digitization of public services focused on the needs of the citizen that can be used by any Government Agency that wishes to digitize its services, being adaptable and flexible, according to its needs. In addition, this paper presents the results of a survey in the scope of the Federal Public Administration to try to identify the expectation of the citizen and/or public servant with the Digitization of Public Services by the Brazilian Government.
引用
收藏
页码：754 / 761
页数：8
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