Redefining the call center: Customer service on the Internet

被引：0
|
作者：
Steul, D [1 ]
机构：
[1] Genesys Telecommun Labs, San Francisco, CA USA
来源：
ALCATEL TELECOMMUNICATIONS REVIEW | 2000年 / 01期
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
In this new era of customer interactions, companies must prepare for Internet-based communications if they are to remain competitive.
引用
收藏
页码：38 / 42
页数：5
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