共 50 条
- [2] Redefining the call center: Customer service on the Internet [J]. ALCATEL TELECOMMUNICATIONS REVIEW, 2000, (01): : 38 - 42
- [5] Interact: A staged approach to customer service automation [J]. ADVANCES IN ARTIFICIAL INTELLIGENCE, PROCEEDINGS, 2000, 1822 : 164 - 175
- [6] From Customer Intelligence to Customer Understanding in Industrial Service [J]. 2011 6TH INTERNATIONAL FORUM ON KNOWLEDGE ASSET DYNAMICS (IFKAD2011): KNOWLEDGE-BASED FOUNDATIONS OF THE SERVICE ECONOMY, 2011, : 1217 - 1227
- [7] Siemens to launch industrial e-service business [J]. CONTROL SOLUTIONS, 2000, 73 (12): : 10 - 10
- [9] Data Distribution Service for Industrial Automation [J]. 2012 IEEE 17TH CONFERENCE ON EMERGING TECHNOLOGIES & FACTORY AUTOMATION (ETFA), 2012,
- [10] Object Automation partners with Siemens Automation [J]. I&CS-INSTRUMENTATION & CONTROL SYSTEMS, 1997, 70 (11): : 10 - 10