Self efficacy: a moderator of the relation between Emotional Dissonance and Counterproductive Work Behavior

This study explores the relationship between emotional dissonance and a series of other certain indicators of counterproductive work behaviors specific to employees in the customer service field. To this aim the Romanian version of emotional dissonance subscale of Frankfurt Emotion Work Scale was used along with other psychological instruments for assessing self-efficacy, self monitoring and perceived social support on a sample of 147 employees from an oil & gas company in Romania. Results indicated that emotional dissonance, self-efficacy and self-monitoring are significant predictors for employees' counterproductive behaviors at work. It was also identified a moderating effect of self-efficacy variable upon the relationship between emotional dissonance and counterproductive behaviors. In conclusion, experiencing a high level of emotional dissonance may be associated with a number of negative effects both on the psychological state of employees and the organization they work in. (C) 2014 The Authors. Published by Elsevier Ltd.