INNOVATION IN QUALITY MANAGEMENT

Nowadays, the quality has become a key element of the organization's strategy and an ace, which allows it to face the competition catching tire consumer's, manager's and marketer's attention more and more. The manager must become "the catalyst" of applying the knowledge to all his co-workers, must be the promoter of a courageous vision upon the strategy of the product's and service's quality, together with a new mentality which promotes transparency, the knowledge dissemination and their active usage. These are applicable to manufacturing of goods and services in general and also specially to the metallurgical industry.