Art of Service: Drawing the Arts to Inform Service Design and Specification

被引：3
|
作者：
Mager, Birgit [1 ]
Evenson, Shelley [2 ]
机构：
[1] Koln Int Sch Design, Cologne, Germany
[2] Carnegie Mellon Univ, Sch Design, MMC 110, Pittsburgh, PA 15213 USA
来源：
SERVICE SCIENCE, MANAGEMENT AND ENGINEERING EDUCATION FOR THE 21ST CENTURY | 2008年
关键词：
D O I：
10.1007/978-0-387-76578-5_12
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Services are complex and specifying them is challenging. This paper suggests that service design and specification could be informed by a systematic study of notation and specification systems from other arts to create an approach to service scoring that would enable service designers to write and stakeholders to enact service performances with value and beauty.
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页码：75 / +
页数：2
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