Uncertainty in emotion recognition

Purpose The purpose of this paper is to explore uncertainty inherent in emotion recognition technologies and the consequences resulting from that phenomenon. Design/methodology/approach The paper is a general overview of the concept; however, it is based on a meta-analysis of multiple experimental and observational studies performed over the past couple of years. Findings The main finding of the paper might be summarized as follows: there is uncertainty inherent in emotion recognition technologies, and the phenomenon is not expressed enough, not addressed enough and unknown by the users of the technology. Originality/value Studying uncertainty of emotion recognition technologies is a novel approach and is not explored from such a broad perspective before.