Customer Satisfaction and Customer Price Behavior

被引：0
|
作者：
Boesener, Kathrin [1 ]
Roth, Stefan [1 ]
机构：
[1] Tech Univ Kaiserslautern, Lehrstuhl Mkt, Kaiserslautern, Germany
来源：
AKTUELLE ASPEKTE IN DER DIENSTLEISTUNGSFORSCHUNG | 2015年
关键词：
PRODUCT PERFORMANCE; SERVICE QUALITY; DELIGHT; CONSEQUENCES; EXPECTATION; ANTECEDENTS; FOUNDATIONS; TOLERANCE; KNOWLEDGE; PROFIT;
D O I：
10.1007/978-3-658-08090-7_3
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：65 / 91
页数：27
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