Process for the strategic diagnosis of knowledge management in Cuban businesses

Cuban businesses count on a knowledge potential that has to be taken advantage of to the maximum of its possibilities to increase the efficiency of their processes. Nevertheless, there is no homogeneous procedure applicable to all the types and business levels to determine their potential and limitations. For this reason, the objective of this work is to propose a procedure for the strategic diagnosis of the knowledge management in Cuban businesses was developed based on an exhaustive bibliographical revision on the subject, the consultation of business specialists in all the country, the validation by the experts criteria method and its application to a sample business. The fundamental contribution lays in the logic sequence of stages and steps that guide the actions to detect the potential and strategic limitations of organizational knowledge in a Cuban business that could be adjusted to the particular characteristics in other contexts.