Knowledge Management Model for Hospital (A Case Study Approach: Focus on Knowledge Gathering Process)

Currently the health services become one of the major problems in Indonesia, particularly related to the primary services provided by the hospital. The problem that often occurs in Indonesia hospitals is the high number of malpractice, the problems makes public confidence for the hospital is lowered. Suspected problems related to the performance of hospital services is closely related to social interaction capabilities among medical and paramedical personnel, knowledge leadership, the characteristics of information technology and knowledge management capabilities at the hospital; The design of this study will reveal the role of social interaction capabilities, knowledge leadership, and information technology characteristics on the performance of hospital care through knowledge management capabilities. The population in this study is a hospital located in Jakarta, where the respondent is the hospital leaders, medical staff, and paramedics. The ultimate goal of this research is to produce a framework strategy to improve knowledge management capabilities at the hospital to focus on the factors that influence the performance of hospital services in Indonesia, especially in Jakarta. And the results of this research showed social interaction capabilities, information technology capabilities, and knowledge leadership is the most important factors for the hospital to improve their knowledge management capabilities.