Internet reference services in the digitalized public library

This paper assesses the challenges For public libraries to develop their reference services with the Internet technology with focus on informational services and users' advisory services. The fundamentals of reference services are identified and is suggested applied in the development of electronic public libraries. An analytical research of the present state of this development in public libraries in Denmark, represented on the WWW, is presented to support the fact that much work still hers to be carried out. A framework For a new model of reference services is presented.