共 50 条
- [37] Improving quality of service in the Internet [J]. 2000 CERN SCHOOL OF COMPUTING, 2000, 2000 (13): : 163 - 171
- [38] IMPROVING THE MEASUREMENT OF SERVICE QUALITY [J]. JOURNAL OF RETAILING, 1993, 69 (01) : 127 - 139
- [40] CENTRALIZED CONTROL AND AUTOMATION OF BUILDINGS - REDUCING MANAGEMENT COSTS AND IMPROVING QUALITY OF SERVICE [J]. ELETTROTECNICA, 1991, 78 (09): : 725 - 732