Using a Nursing Professional Governance Approach to Improve Nurse Satisfaction and Participation With health Information Technology

Do you have the tools to perform your work/practice? This question is typically one of the lowest ranking questions on employee satisfaction surveys. Chief nursing officers (CNOs) struggle with how to address this question in particular when addressing the electronic health record. Nurse dissatisfaction with the electronic health record requires a new approach. This CNO utilized a nursing professional governance model to improve nurse satisfaction and involvement with the electronic health record. The results reflect a positive impact on nurse satisfaction. Additionally, it revealed that nurses have a desire to be included in the quality of design, implementation, and sustainability of electronic documentation.