E-maintenance: review and conceptual framework

E-maintenance is an emerging concept generally defined as 'a maintenance management concept whereby assets are monitored and managed over the Internet'. Nevertheless a lot of complementary definitions exist in which are introduced the principles of collaboration, knowledge, intelligence, etc. There is no consensus and the number of references and work is huge(1) without a unique repository to ensure consistency. Consequently the aim of this research and review note is to define more precisely the emerging concept of e-maintenance and then to propose and discuss a conceptual e-maintenance framework based on a Zachman framework. Such a framework can facilitate a widespread understanding of e-maintenance and provide useful guidance for supporting e-maintenance deployment through services, processes, organisation and infrastructure. It should serve as a reference for an inventory on all the work related to this topic.