The antecedents of behavioral intention regarding rural tourism destination

被引：22
|
作者：
Pujiastuti, Eny Endah [1 ]
Nimran, Umar [2 ]
Suharyono, S. [2 ]
Kusumawati, Andriani [2 ]
机构：
[1] Univ Brawijaya, Fac Sci Adm, Business Adm, Malang, Indonesia
[2] Univ Brawijaya, Fac Sci Adm, Malang, Indonesia
来源：
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | 2017年 / 22卷 / 11期
关键词：
Destination image; customer experience; trust; behavioral intention; SATISFACTION; EXPERIENCE; TRUST; LOYALTY; PERCEPTIONS; MOTIVATION; IMAGE;
D O I：
10.1080/10941665.2017.1377270
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The main purpose of this study is to build an understanding of the effects of customer experience on trust and behavioral intention. The samples used in this study were 155 local tourists who made a one-time visit only to a village tourism in Sleman Regency, the Special Region of Yogyakarta, Indonesia. It is the village that is located on the slopes of Mount Merapi, offering recreational activities, entertainment, cultures, and outdoor adventures for tourists. Generalized Structured Component Analysis is used to analyze the correlation between customer experience and trust and behavioral intention. The findings reveal that customer experience has a significant effect on trust. Moreover, it also indicates that customer experience has a significant effect on behavioral intention, and so does trust. The findings of this study suggest that customer experience on trust is the antecedent of behavioral intention.
引用
收藏
页码：1169 / 1181
页数：13
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