Improving outpatient health care quality: Understanding the quality dimensions

被引：20

作者：

Ward, KF ^{[1
]}

Rolland, E

Patterson, RA

机构：

[1] Boise State Univ, Dept Management, Coll Business & Econ, Boise, ID 83725 USA

[2] Univ Calif Riverside, Dept Management Econ Approach, A Gary Anderson Grad Sch Management, Riverside, CA 92521 USA

[3] Univ Alberta, Sch Business, Edmonton, AB T6G 2M7, Canada

来源：

HEALTH CARE MANAGEMENT REVIEW | 2005年 / 30卷 / 04期

关键词：

customer-orientation; service; statistical analysis; and quality;

D O I：

10.1097/00004010-200510000-00010

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.

引用

页码：361 / 371

页数：11

共 50 条

[41] Health care quality improvement fluency The secret sauce to improving quality improvement
Bode, Ryan S.
Brilli, Richard J.
ANNALS OF ALLERGY ASTHMA & IMMUNOLOGY, 2023, 130 (05) : 550 - 551
[42] Improving the quality of health care - Methods for incorporating patients' views in health care
Wensing, M
Elwyn, G
BRITISH MEDICAL JOURNAL, 2003, 326 (7394): : 877 - 879
[43] Political and technical barriers to improving quality of health care
Khan, Mishal S.
Hashmani, Farah N.
LANCET, 2018, 392 (10160): : 2146 - 2147
[44] Improving Health Care Quality: A Polarity Management Perspective
Holcombe, Randall F.
ACADEMIC MEDICINE, 2015, 90 (02) : 259 - 259
[45] Improving the Quality of US Health Care - What Will It Take?
McGlynn, Elizabeth A.
NEW ENGLAND JOURNAL OF MEDICINE, 2020, 383 (09): : 801 - 803
[46] Telehealth: Improving Access to and Quality of Pediatric Health Care
Curfman, Alison L.
Hackell, Jesse M.
Herendeen, Neil E.
Alexander, Joshua J.
Marcin, James P.
Moskowitz, William B.
Bodnar, Chelsea E. F.
Simon, Harold K.
McSwain, S. David
PEDIATRICS, 2021, 148 (03)
[47] Ensuring and improving quality in community mental health care
Priebe, S
INTERNATIONAL REVIEW OF PSYCHIATRY, 2000, 12 (03) : 226 - 232
[48] The role of academic medicine in improving health care quality
Brindis, Ralph G.
Spertus, John
ACADEMIC MEDICINE, 2006, 81 (09) : 802 - 806
[49] Afghanistans national strategy for improving quality in health care
Rahimzai, Mirwais
Amiri, Mirwais
Burhani, Nadera Hayat
Leatherman, Sheila
Hiltebeitel, Simon
Rahmanzai, Ahmed Javed
INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, 2013, 25 (03) : 270 - 276
[50] Independent practitioner associations: Improving the quality of health care
Jansen, P
NEW ZEALAND MEDICAL JOURNAL, 1997, 110 (1040) : 85 - 86

← 1 2 3 4 5 →