The Role of Flow between Burnout and Organizational Citizenship Behavior (OCB) among Hotel Employees in Malaysia

被引：12

作者：

Kasa, Mark ^{[1
]}

Hassan, Zaiton ^{[2
]}

机构：

[1] UCSI Univ Sarawak Campus, Lot 2498, Kuching 93350, Sarawak, Malaysia

[2] Univ Malaysia Sarawak, Kota Samarahan 94300, Sarawak, Malaysia

来源：

2ND GLOBAL CONFERENCE ON BUSINESS AND SOCIAL SCIENCES (GCBSS-2015) ON MULTIDISCIPLINARY PERSPECTIVES ON MANAGEMENT AND SOCIETY | 2015年 / 211卷

关键词：

burnout; flow; hotel; organizational citizenship behaviour; mediating; JOB DEMANDS; WORK ENGAGEMENT; MEDIATING ROLE; RESOURCES; PERFORMANCE; STRESS; CONSERVATION; ANTECEDENTS; TEACHERS; STATES;

D O I：

10.1016/j.sbspro.2015.11.084

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Tremendous growth in the Malaysian hotel industry forced hotel operators to focus on enhancing the employee's well-being. The objectives of this study were to assess the relationship of flow on organizational citizenship behavior (OCB) and investigate flow as the mediating role between burnout and OCB. A cross-sectional study, collected from 293 hotel employees in Sarawak, Malaysia. The study was validated and tested using AMOS version 21. Findings revealed that flow has a significant relationship with OCB. Meanwhile, flow found not significant as mediator in associating between burnout and OCB. The findings could be an important strategy by maximizing the human resources capabilities toward positive service climate. (C) 2015 The Authors. Published by Elsevier Ltd.

引用

页码：199 / 206

页数：8

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