Quality reference service: A preliminary case study

被引：13

作者：

Stalker, JC

Murfin, ME

机构：

[1] Information Services Department, Ohio State Univ. Libraries, Columbus, OH 43210

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 1996年 / 22卷 / 06期

关键词：

D O I：

10.1016/S0099-1333(96)90002-6

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service.

引用

页码：423 / 429

页数：7

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