Conceptual foundations for understanding smart tourism ecosystems

被引:346
|
作者
Gretzel, Ulrike [1 ]
Werthner, Hannes [2 ]
Koo, Chulmo [3 ]
Lamsfus, Carlos [4 ]
机构
[1] Univ Queensland, UQ Business Sch, St Lucia, Qld 4072, Australia
[2] Vienna Univ Technol, E Commerce Grp, A-1040 Vienna, Austria
[3] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul 130701, South Korea
[4] Cooperat Res Ctr Tourism, CICtourGUNE, San Sebastian 20009, Spain
基金
新加坡国家研究基金会;
关键词
Smart tourism; Value creation; Smart technologies; Open innovation; Sharing economy; Tourism experience; CITIES; CHINA;
D O I
10.1016/j.chb.2015.03.043
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
Using digital ecosystems and smart business networks as conceptual building blocks, this paper defines, describes and illustrates the idea of a smart tourism ecosystem (STE). It further draws on conceptualizations of smart technologies, smart cities and smart tourism to envision new ways in which value is created, exchanged and consumed in the STE. Technologies essential to the functioning of an STE are described and it is argued that data emerging from these technologies are the driver for new business models, interaction paradigms and even new species. Critical questions regarding the need for regulatory intervention and innovative research are raised. (C) 2015 Elsevier Ltd. All rights reserved.
引用
收藏
页码:558 / 563
页数:6
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