Smart tourism: foundations and developments

被引：774
|
作者：
Gretzel, Ulrike [1 ]
Sigala, Marianna [2 ]
Xiang, Zheng [3 ]
Koo, Chulmo [4 ]
机构：
[1] Univ Queensland, Sch Business, St Lucia, Qld 4072, Australia
[2] Univ S Australia, Adelaide, SA 5000, Australia
[3] Virginia Polytech Inst & State Univ, Dept Hosp & Tourism Management, Blacksburg, VA 24061 USA
[4] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul 130701, South Korea
来源：
ELECTRONIC MARKETS | 2015年 / 25卷 / 03期
基金：
新加坡国家研究基金会;
关键词：
Smart tourism; Smart technology; Smart business ecosystems; Business models; Open innovation; Big data; Internet of things; INTERNET; CITIES; INFORMATION; TECHNOLOGY; MANAGEMENT; INNOVATION; NETWORKS; PROGRESS; THINGS; CHINA;
D O I：
10.1007/s12525-015-0196-8
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart tourism trends, and then lays out its technological and business foundations. This is followed by a brief discussion on the prospects and drawbacks of smart tourism. The paper further draws attention to the great need for research to inform smart tourism development and management.
引用
收藏
页码：179 / 188
页数：10
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