Research on Enterprise Quality Cost Model Based on Customer Satisfaction

被引：0
|
作者：
Li, Chunli [1 ]
Lu, Husheng [1 ]
机构：
[1] Univ Sci & Technol Inner Mongol, Econ & Management Sch, Baotou, Inner Mongol, Peoples R China
来源：
2015 3rd International Conference on Education Reform and Management Innovation (ERMI 2015), Pt 1 | 2015年 / 78卷
关键词：
Customer satisfaction; Quality cost; Model;
D O I：
暂无
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
Quality cost management based on customer satisfaction is the main content of the quality cost management of modern enterprises. Based on analysis of the limitations of the traditional quality cost model, this article is aiming to improve the content from the point view of customer satisfaction, and construct quality cost model and optimize it. It shows the relationship between customer satisfaction and quality cost based on the model show, to provide the basis for the enterprise to carry on the related decision.
引用
收藏
页码：177 / 181
页数：5
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