Dynamic intuitionistic fuzzy multi-attribute aftersales performance evaluation

被引：16
|
作者：
Onar, Sezi Cevik [1 ]
Oztaysi, Basar [1 ]
Kahraman, Cengiz [1 ]
机构：
[1] Istanbul Tech Univ, Ind Engn, TR-34367 Istanbul, Turkey
来源：
COMPLEX & INTELLIGENT SYSTEMS | 2017年 / 3卷 / 03期
关键词：
Dynamic intuitionistic; Fuzzy; Performance evaluation; Aftersales; Multi-criteria; SALES SERVICE; CUSTOMER SATISFACTION; QUALITY; EXTENSION; LOYALTY; SEARCH; PROFIT; CHAIN; SETS;
D O I：
10.1007/s40747-017-0047-7
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Aftersales services are crucial for gaining a competitive advantage, since they enhance long-term profitability and sustainability. Aftersales service performance evaluation is necessary to understand current problems and develop new strategies. Multi-period evaluations are required for revealing these performances. Moreover, performance appraisal results usually involve uncertainty and fuzziness. In this study, a dynamic intuitionistic fuzzy multi-attribute aftersales performance evaluation method is used to measure the performance of an electronics company. A sensitivity analysis is conducted to examine the robustness of the results.
引用
收藏
页码：197 / 204
页数：8
相关论文
共 50 条
  • [21] A stable matching method for technology trading with intuitionistic fuzzy multi-attribute information
    Kong, Decai
    Tang, Yi
    Zhang, Hao
    Bi, Aorui
    [J]. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS, 2023, 45 (06) : 12395 - 12409
  • [22] A Multi-Attribute Group Decision Method Based on Triangular Intuitionistic Fuzzy Number
    Yue, Xiaoyun
    Zou, Dewen
    Guo, Yajun
    Wang, Guosheng
    [J]. INFORMATION COMPUTING AND APPLICATIONS, PT II, 2011, 244 : 486 - +
  • [23] A multi-attribute model for construction site layout using intuitionistic fuzzy logic
    Ning, Xin
    Ding, L. Y.
    Luo, H. B.
    Qi, S. J.
    [J]. AUTOMATION IN CONSTRUCTION, 2016, 72 : 380 - 387
  • [24] A novel approach to multi-attribute decision making based on intuitionistic fuzzy sets
    Pei, Zhi
    Zheng, Li
    [J]. EXPERT SYSTEMS WITH APPLICATIONS, 2012, 39 (03) : 2560 - 2566
  • [25] Multi-attribute decision making method based on intuitionistic fuzzy grey sets
    Gui, Mei
    Ding, Xiaoyang
    Zhang, Chengyi
    [J]. ADVANCED MATERIALS AND PROCESSES II, PTS 1-3, 2012, 557-559 : 2070 - 2074
  • [26] A fuzzy multi-attribute model for risk evaluation in workplaces
    Grassi, Andrea
    Gamberini, Rita
    Mora, Cristina
    Rimini, Bianca
    [J]. SAFETY SCIENCE, 2009, 47 (05) : 707 - 716
  • [27] A Dynamic Fuzzy Multi-attribute Group Decision Making Method for Supplier Evaluation and Selection
    Bai, Ruirui
    Li, Fanzhang
    Yang, Jiwen
    [J]. 26TH CHINESE CONTROL AND DECISION CONFERENCE (2014 CCDC), 2014, : 3249 - 3256
  • [28] Multi-person multi-attribute decision making models under intuitionistic fuzzy environment
    Xu, Zeshui
    [J]. FUZZY OPTIMIZATION AND DECISION MAKING, 2007, 6 (03) : 221 - 236
  • [29] Multi-person multi-attribute decision making models under intuitionistic fuzzy environment
    Zeshui Xu
    [J]. Fuzzy Optimization and Decision Making, 2007, 6 : 221 - 236
  • [30] TRAPEZOIDAL INTUITIONISTIC FUZZY PRIORITIZED AGGREGATION OPERATORS AND APPLICATION TO MULTI-ATTRIBUTE DECISION MAKING
    Dong, J.
    Yang, D. Y.
    Wan, S. P.
    [J]. IRANIAN JOURNAL OF FUZZY SYSTEMS, 2015, 12 (04): : 1 - 32
12345