Modeling Users' Empowerment in E-Health Systems

被引:6
|
作者
Anshari, Muhammad [1 ]
Almunawar, Mohammad Nabil [1 ]
Younis, Mustafa Z. [2 ]
Kisa, Adnan [3 ]
机构
[1] Univ Brunei Darussalam, Sch Business & Econ, BE-1410 Bandar Seri Begawan, Brunei
[2] Jackson State Univ, Dept Hlth Policy & Management, Jackson, MS 39217 USA
[3] Kristiania Univ Coll, Sch Hlth Sci, N-0152 Oslo, Norway
关键词
empowerment; e-health; social networks; healthcare organization; INFORMATION-TECHNOLOGY; CARE; COMMUNICATION; OPPORTUNITIES; MANAGEMENT;
D O I
10.3390/su132312993
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals.
引用
收藏
页数:18
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