Presenting UsERA: User Experience Risk Assessment Model

被引：2
|
作者：
Inversini, Alessandro [1 ]
Cantoni, Lorenzo [1 ]
Bolchini, Davide [2 ]
机构：
[1] Univ Lugano, Sch Commun Sci, Lugano, Switzerland
[2] Indiana Univ, Sch Informat, Human Comp Interact Program, Indiana, PA 47405 USA
来源：
INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM 2010 | 2010年
关键词：
user experience; risk; vulnerability; resilience; usability analysis; destination management organization;
D O I：
10.1007/978-3-211-99407-8_9
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
Ensuring usability is an extremely important issue for DMO websites which act as information hubs for all destinations' stakeholders. This work presents an approach to integrate usability evaluation and analysis of usages for DMO websites in an innovative and holistic framework, called UsERA (user experience risk assessment model), based on the notion of risk analysis. The approach is exemplified through its application to the usability and usage data an Italian DMO website. The results from this case study illustrate a close relationship between usability evaluation and usages analysis and show how this relationship can be studied to enhance managers' critical thinking about website improvements.
引用
收藏
页码：99 / +
页数：3
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