What are guests scared of? Crime-related hotel experiences and fear of crime

被引：9
|
作者：
Leung, Xi Y. [1 ]
Yang, Yang [2 ]
Dubin, Elliot A. [1 ]
机构：
[1] Univ North Texas, Dept Hospitality & Tourism Management, 1155 Union Circle 311100, Denton, TX 76203 USA
[2] Temple Univ, Sch Sport Tourism & Hospitality Management, 1810 North 13th St, Philadelphia, PA 19122 USA
来源：
JOURNAL OF TRAVEL & TOURISM MARKETING | 2018年 / 35卷 / 08期
关键词：
Hotel crime; fear of crime; online reviews; crime typology; correspondence analysis; hierarchical linear model; TOURISM; REVIEWS;
D O I：
10.1080/10548408.2018.1473192
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study aims to explore the typology of hotel crime and how it is related to guests' fear of crime based on a cause-and-consequence model. A total of 873 TripAdvisor reviews were content-analyzed to develop a typology of hotel crime. High-class hotels experienced more theft, fraud, and burglary while low-class hotels encountered more prostitution and drug-related activities. Hotel guests generated a higher fear of crime when crime occurred inside guest rooms, especially in cases of burglary, theft, or fraud. Reviews mentioning crimes were perceived to be more helpful. Managerial implications and best practices of crime prevention are provided for hotel practitioners.
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页码：1071 / 1086
页数：16
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