Uncertainty analysis in construction conflict resolution using information-gap theory

Conflicts are common in almost all construction projects, and improper handling of such conflicts can result in cost overruns and delays. To reach a satisfactory resolution to a conflict, it is necessary to carefully negotiate a resolution that considers the adverse and often uncertain preferences of the various parties involved. To support this difficult process, this paper introduces a practical framework for resolving construction conflicts using the Graph Model for Conflict Resolution. The framework uses Information-Gap theory to identify the most robust resolution in the presence of the uncertainty associated with decision makers' preferences. An example application of a construction conflict is presented to illustrate the details of the uncertainty analysis and to demonstrate the framework's usefulness and practicality for construction conflict resolution.