Expanding the help desk through the world wide web

被引：12
|
作者：
Muller, NJ
机构：
[1] Huntsville, AL
来源：
INFORMATION SYSTEMS MANAGEMENT | 1996年 / 13卷 / 03期
关键词：
D O I：
10.1080/10580539608907000
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In response to expanding responsibilities and shrinking budgets and staffs, many organizations are leveraging their existing Internet connections to provide technical support over the World Wide Web. These organizations have found Web-based support an efficient and cost-effective method of extending their services worldwide while freeing up help desk staff for more pressing problems.
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页码：37 / 44
页数：8
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