Improving urban freight governance and stakeholder management: A social systems approach combined with relationship platforms and value co-creation

Urban freight transport is a complex field characterised by many actors and stakeholders and thus many rationalities are at stake. This paper contributes to literature on urban freight governance by approaching the field with social system theory combined with the concepts of relationship platforms and value co-creation. This approach facilitates an improved process to foster implementation of innovative urban freight solutions that is illustrated by means of an analysis of the Copenhagen Citylogistik-kbh demonstration project. The results of this analysis indicate that attaining a shared sense of value creation among stakeholders through this process is key to implementation of new urban freight solutions.