A decision support system for planning remanufacturing at Nortel Networks

We developed a decision support system (DSS) for Nortel Networks, an international digital and internet network equipment manufacturer, to improve its planning of its remanufacturing operations for circuit assemblies. This has resulted in economic benefits to the company during the past three years. The system embodies a reverse-logistics model that allows decision makers to better plan the outbound and inbound product flows involved in making design changes. Careful modeling of the decision-making process and its embodiment in appropriate information technology were keys to the successful implementation of the project in Nortel's operations.