An Intelligent System for Aggression De-Escalation Training

Artificial Intelligence techniques are increasingly being used to develop smart training applications for professionals in various domains. This paper presents an intelligent training system that enables professionals in the public domain to practice their aggression de-escalation skills. The system is one of the main products of the STRESS project, an interdisciplinary research project involving partners from academia, industry and society. The system makes use of a variety of AI-related techniques, including simulation, virtual agents, sensor fusion, model-based analysis and adaptive support. A preliminary evaluation of the system has been conducted with two groups of potential end users, namely tram conductors and police academy students.