Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

被引：282

作者：

Shaw, Gareth ^{[1
]}

Bailey, Adrian ^{[1
]}

Williams, Allan ^{[2
,3
]}

机构：

[1] Univ Exeter, Dept Management, Sch Business, Exeter EX4 4RJ, Devon, England

[2] London Metropolitan Univ, Inst Study European Transformat, London, England

[3] London Metropolitan Univ, Working Lives Res Inst, London, England

来源：

TOURISM MANAGEMENT | 2011年 / 32卷 / 02期

关键词：

Service-dominant logic; Co-production; Co-creation; Hotel innovation; KNOWLEDGE MANAGEMENT; PARTICIPATION; COPRODUCTION; INNOVATION; MODEL;

D O I：

10.1016/j.tourman.2010.05.020

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management's need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empirical research undertaken by the authors. (C) 2010 Elsevier Ltd. All rights reserved.

引用

页码：207 / 214

页数：8

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