The effect of ethical leadership on service sabotage

被引:32
|
作者
Yesiltas, Murat [1 ]
Tuna, Muharrem [2 ]
机构
[1] Mehmet Akif Ersoy Univ, Sch Tourism & Hotel Management, Burdur, Turkey
[2] Gazi Univ, Fac Tourism, Ankara, Turkey
来源
SERVICE INDUSTRIES JOURNAL | 2018年 / 38卷 / 15-16期
关键词
Ethical leadership; Service sabotage; Service climate; Corporate ethical values; Mediating effect; Hospitality industry; TRANSFORMATIONAL LEADERSHIP; MEDIATING ROLE; PROCEDURAL JUSTICE; JOB-SATISFACTION; WORK ENGAGEMENT; MODERATING ROLE; CLIMATE; BEHAVIOR; VALUES; EMPLOYEES;
D O I
10.1080/02642069.2018.1433164
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This study aims at examining the impact of ethical leadership activities on service sabotage, and the mediating role of service climate and corporate ethical values (CEV) on this impact. The study was completed via 384 acceptable questionnaires in total. The research findings show that ethical leadership affects the service climate and the CEV in a positive way whereas it has a negative effect on the service sabotage. In addition, it is observed that the CEV have a positive effect on the service climate. In the light of the research findings, managers' ethical personal and managerial characteristics affect the service climate in a positive way and play a significant role for the ethical values to become more common within the organization. Furthermore, the ethical leadership is effective for decreasing the service sabotage which is referred as the undesirable and harming behaviors within the organization.
引用
收藏
页码:1133 / 1159
页数:27
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