INDUSTRY 4.0; OPPORTUNITIES, CHALLENGES OF AIRPORT AND AIRLINE MANAGEMENT PRACTICES

According to past years' statistics, it is expected there will be soft journeys that travelers will design for their habits and preferences in the coming years. Companies traveling in the aviation, travel and tourism sectors will optimize their customer experience by collecting data, exchanging data and constantly acquiring knowledge. Over time, travel will smoothly blend in with other daily activities and become frictionless. The greatest influence of these conveniences is that the world is moving toward digital transformation. And this digital transformation is called the industry 4.0. After this time, not only the aviation sector, but all sectors, must protect themselves by taking a precautions and drawing a strategic path With the fourth industrial revolution, digitalizing enterprises need to create an innovation ecosystem that allows them to collaborate with all stakeholders. This study, conducted in the form of literature review, which is considered as the concept of innovation and business model of the industry 4.0 concept, and interconnected airlines and airports are conceptually discussed. (C) 2019 Published by Future Academy www.FutureAcademy.org.uk