Systematic Personnel Participation for Logistics Improvement: A Case Study

The main aim of this paper is to present, in a reasoned and detailed manner, a methodology for Employee Participation System implementation applied in logistics issues. Thus, key aspects are developed in the implementation according to literature, focusing more on the "how" than on the "why." This methodology is illustrated with the analysis of a case study in the Spanish company GADISA. The participative approach applied in redesigning the processes has been one of the keys to its success, in terms of the efficiency of the actions and in the ease with which they were implemented. Although the main objective of the Employee Participation System was the decision of the Board, the personnel took part in its operational design, from the initial stages of its development, not only proposing improvements but also analyzing, implementing, and supervising alternatives. The proposed methodology may be of interest both in the academic and professional world. (C) 2010 Wiley Periodicals, Inc.