Knowledge management supporting education and research at a university cleanroom

At the university, each institute or chair can be seen as a small independent enterprise in respect of education and research. For this reason, the efficiency of management as well as the improvement of education and research within this unit is more and more at a premium. The students need a good working environment and the opportunity to gain and share information in order to carry out successful research and course work. This paper shows how education at a university semiconductor laboratory can be improved by using a content management system to build a knowledge management system. The structuring and implementation will be shown as well as students' rating of it. The results support the conclusion that the knowledge base is a great step forward for improving education and research in a complex environment. Knowledge Management Research & Practice (2009) 7, 100-112. doi:10.1057/kmrp.2008.33