The management of the telecom enterprise operation and service based on information system

被引：0
|
作者：
Ji, Z. M. [1 ]
Wu, H. [1 ]
Shang, W. J. [1 ]
机构：
[1] Beijing Univ Posts & Telecommun, Sch Econ & Management, Beijing 100088, Peoples R China
来源：
FRONTIERS IN ENTERPRISE INTEGRATION | 2008年
关键词：
service management; customer service; service operation capability; operations management; management information system (MIS);
D O I：
暂无
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Taking into account of the reform and development of the informationization of current domestic telecommunication enterprises, this paper mainly points out the ways that can promote the operational skill and the service quality of the telecom companies, who are positing in the seriously competitive environment. The article also points out the particular existing problems in the operation and customer service systems of the domestic telecom enterprises, and it also provides a reformed system blueprint of the construction of the domestic telecom enterprise information system.
引用
收藏
页码：183 / 188
页数：6
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