BUSINESS PROCESS SIMULATION FOR CLAIMS TRANSFORMATION

被引：0

作者：

Grabau, Mark ^{[1
]}

Conley, Quinn ^{[2
]}

Marshall, Melissa ^{[2
]}

机构：

[1] IBM Corp, Adv Analyt & Optimizat, Westerville, OH 43082 USA

[2] Westfield Insurance, Analyt Resource Ctr, Westfield Ctr, OH 44251 USA

来源：

2013 WINTER SIMULATION CONFERENCE (WSC) | 2013年

关键词：

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

Westfield Insurance is undertaking a replacement of its legacy claims system. They had several business process and staffing changes they were considering; however, they had no way to test their options prior to implementation. After successfully simulating the First Notification of Loss (FNOL) to adjuster assignment process, Westfield decided to append the rest of the claims process. This resulted in an end-to-end claims process simulation, including adjudication, settlement, litigation, salvage, subrogation claims and fraud. The process, results, and lessons learned are discussed.

引用

页码：1784 / 1792

页数：9

共 50 条

[31] INTEGRATED MODEL FOR ORGANIZATIONAL TRANSFORMATION IN BUSINESS PROCESS REENGINEERING
Osman, Jami'ah
Norwawi, Norita Md
JOURNAL OF INFORMATION AND COMMUNICATION TECHNOLOGY-MALAYSIA, 2007, 6 : 41 - 50
[32] The Dimensions of Transformation of Turk Business Culture in the Globalization Process
Ogut, Adem
Kocabacak, Ayse
TURKIYAT ARASTIRMALARI DERGISI-JOURNAL OF STUDIES IN TURKOLOGY, 2008, (23): : 145 - 170
[33] Common Business Process Model for continous SDP transformation
Jin, Ling
Pan, Ping
Ying, Chun
Chen, Xiao Yan
Tian, Qi Ming
2008 IEEE NETWORK OPERATIONS AND MANAGEMENT SYMPOSIUM, VOLS 1 AND 2, 2008, : 546 - 559
[34] Digital transformation and the new logics of business process management
Baiyere, Abayomi
Salmela, Hannu
Tapanainen, Tommi
EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 2020, 29 (03) : 238 - 259
[35] Business Process Model Transformation Techniques: A Comprehensive Survey
Khudori, Ahsanun Naseh
Kurniawan, Tri Astoto
ADVANCED SCIENCE LETTERS, 2018, 24 (11) : 8606 - 8612
[36] Supply Chain Transformation Based on Business Process Management
Wang, Qinhua
Ren, Changrui
Shao, Bing
Dong, Jin
Ding, Hongwei
Wang, Wei
PROCEEDINGS OF 2009 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATION, LOGISTICS AND INFORMATICS, 2009, : 518 - 523
[37] The Technological Transformation Process for Dynamic Capabilities in Business Operations
Bodendorf, Frank
Franke, Jorg
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 2024, 71 (3671-3687) : 3671 - 3687
[38] Business Process Transformation During Covid-19
Iizuka, Kayo
Suematsu, Chihiro
ENTERPRISE INFORMATION SYSTEMS, ICEIS 2021, 2022, 455 : 353 - 365
[39] Extending QVT Relations for business process model transformation
He X.
Ma Z.-Y.
Zhang Y.
Shao W.-Z.
Ruan Jian Xue Bao/Journal of Software, 2011, 22 (02): : 195 - 210
[40] Business Process Modeling - Simulation of Administrative Activities
Tick, J.
Tick, A.
IEEE 9TH INTERNATIONAL CONFERENCE ON COMPUTATIONAL CYBERNETICS (ICCC 2013), 2013, : 345 - 348

← 1 2 3 4 5 →