Listening to the Customer

被引：0
|
作者：
Hussey, Sandra R. [1 ]
机构：
[1] Georgetown Univ, Lauinger Lib, Washington, DC 20057 USA
来源：
JOURNAL OF ACADEMIC LIBRARIANSHIP | 2011年 / 37卷 / 06期
关键词：
D O I：
10.1016/j.acalib.2011.08.006
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
引用
下载
收藏
页码：549 / 550
页数：2
相关论文
共 50 条
  • [21] The role of listening in e-contact center customer relationship management
    Park, JungKun
    Chung, Te-Lin
    Gunn, Frances
    Rutherford, Brian
    JOURNAL OF SERVICES MARKETING, 2015, 29 (01) : 49 - 58
  • [22] Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators
    LaTour, Kathryn A.
    Brant, Ana
    CORNELL HOSPITALITY QUARTERLY, 2022, 63 (03) : 320 - 333
  • [23] Identifying the range of customer listening tools: a logical pre-cursor to CRM?
    Maguire, S.
    Koh, S. C. L.
    Huang, C.
    INDUSTRIAL MANAGEMENT & DATA SYSTEMS, 2007, 107 (3-4) : 567 - 586
  • [24] The Efficiency of Listening Tools' Usage in Customer Relationship Management: The case of telecom companies
    Alwahaishi, Saleh
    Talet, Amine Nahari
    INTERNATIONAL JOURNAL OF MARKETING COMMUNICATION AND NEW MEDIA, 2018, 6 (11): : 31 - 51
  • [25] How to Successfully Address Customer Complaints: BUILDING STRONGER RELATIONSHIPS BY LISTENING AND ADAPTING
    Hanton, Scott D.
    Lab Manager, 2023, 18 (08): : 32 - 33
  • [26] Listening to Customers: How EBSCO Plans Enhancements and Product Acquisitions Based on Customer Feedback
    Hudson, Mandy
    PUBLIC LIBRARY QUARTERLY, 2008, 27 (02) : 151 - 156
  • [27] SIMPLIFIED APPROACH TO THE MEASUREMENT OF NOISE FROM PLANT WITH ALLOWANCE FOR CUSTOMER LISTENING CONDITIONS.
    Walker, L.A.
    Building Services Engineer, 1975, 43 : 131 - 135
  • [28] Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy
    Liu, Fuzhen
    Lai, Kee-Hung
    Wu, Jiang
    Duan, Wenjing
    DECISION SUPPORT SYSTEMS, 2021, 149
  • [29] Listening to the voice of the customer using an immersive combine simulator: innovative techniques for product development
    Kieu, Don
    Luecke, Greg R.
    Gilbert, Stephen
    Hunt, Timothy
    Gilmore, Brian
    Meuse, Chase
    Kelly, Norene
    INTERNATIONAL JOURNAL OF HEAVY VEHICLE SYSTEMS, 2020, 27 (03) : 303 - 324
  • [30] CALLS: Japanese Empathetic Dialogue Speech Corpus of Complaint Handling and Attentive Listening in Customer Center
    Saito, Yuki
    Iimori, Eiji
    Takamichi, Shinnosuke
    Tachibana, Kentaro
    Saruwatari, Hiroshi
    arXiv, 2023,
12345