Requirements for successful implementation of total quality management

This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organizations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following; (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organizational structure, process capability and control, employee commitment and evaluation.