Exploration of service recipients' image of a perfect nurse: A qualitative descriptive study

Aim: The aim of this study was to explore the image of the perfect nurse from service recipients' perspective. Background: The public image of nursing is one of the long-term challenges of this profession. Specific cultures affect the views and satisfaction of nursing service recipients. Methods: This study was a qualitative descriptive study conducted in 2018. Purposive sampling was used and continued until saturation. Twelve semi-structured interviews were conducted with service recipients who had experience in using nursing services in the past six months. Participants were 5 men and 7 women. Interviews transcript verbatim and analyzed by qualitative content analysis. Results: Four themes emerged from the perspective and experience of the participants concerning perfect nurse including the followings: affable (compassionate, sympathetic and good-tempered), responsive (answering questions, answering requests), tower of strength (listener, being patient, understanding and attention) and efficient (providing careful care, providing timely care, providing proper care). Conclusion: From the participants' perspective, a perfect nurse should be responsive to the patient and be well-mannered and patient with them in addition to providing expert care. Therefore, nurses should not only improve their skills in providing care but also focus on the communication dimension and respond to the patients. Identifying communication barriers with the clients in the context of the study is also suggested.