The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management

被引：10
|
作者：
de la Mano, Marta [1 ]
Creaser, Claire [2 ]
机构：
[1] Univ Salamanca, Dept Lib & Informat Sci, E-37008 Salamanca, Spain
[2] Univ Loughborough, LISU, Loughborough, Leics, England
来源：
JOURNAL OF LIBRARIANSHIP AND INFORMATION SCIENCE | 2016年 / 48卷 / 02期
关键词：
Balanced Scorecard; libraries; performance measurement; strategic management; INFORMATION;
D O I：
10.1177/0961000614558078
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
A literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the Balanced Scorecard, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard.
引用
收藏
页码：191 / 208
页数：18
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