Exploring the factors for enhancing supply chain responsiveness in logistics industry: a case study of select logistics companies in Delhi NCR Region

The article examines the various factors which play a key role in enhancing supply chain responsiveness in logistics industry. Digital initiatives, systems innovation, information sharing are taken as independent variables and supply chain responsiveness as dependent variable which includes supplier network responsiveness, delivery and service quality. The policy of the government and the changing global business environment are taken as intervening variables. The structured questionnaire is pre-tested with consultants, practitioners, and academicians who have expertise in the area of supply chain management. The target respondents are managers who are involved in the supply chain operations of the organisation. After initial scrutiny, the valid questionnaires are 100 which are further analysed and interpreted using factor analysis whereby select questions are grouped as 15 factors. Further, correlation and regression analysis is carried out among the supply chain variables. The statistical results indicate the significant positive effect of independent variables digital initiatives, systems innovation and information sharing on enhancing supply chain responsiveness in the logistics industry.