Online work: Managing conflict and emotions for performance in virtual teams

被引：56

作者：

Ayoko, Oluremi B. ^{[1
]}

Konrad, Alison M. ^{[2
]}

Boyle, Maree V. ^{[3
]}

机构：

[1] Univ Queensland, UQ Business Sch, St Lucia, Qld 4072, Australia

[2] Univ Western Ontario, Richard Ivey Sch Business, London, ON N6A 3K7, Canada

[3] Griffith Univ, Dept Employment Relat & Human Resources, Nathan, Qld 4111, Australia

来源：

EUROPEAN MANAGEMENT JOURNAL | 2012年 / 30卷 / 02期

关键词：

Conflict; Conflict management; Emotions; Emotional regulation; Group processes and virtual teams; AFFECTIVE EVENTS THEORY; GROUP DECISION-MAKING; CONSEQUENCES; DIVERSITY; MANAGEMENT; MODEL; TIME; COMMUNICATION; RECOGNITION; EXPERIENCE;

D O I：

10.1016/j.emj.2011.10.001

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This qualitative study captures the development of conflicts and emotions in virtual teams (VTs) and identifies strategies for preventing escalation of affective conflict to enhance VT performance. Participants were 45 university students organized into eight VTs for a class project. All communication regarding the project was virtual, and the primary data for the study consisted of the verbatim transcripts of 100% of the VT communications. Thematic analysis not only revealed the triggers of conflicts and its associated emotionality in a virtual environment but also the use of emotional regulation and feedback seeking behaviors to manage conflict and negative emotions. Integrating insights from this research with affective events theory, emotional regulation theory and theories of workplace conflict, we create a model for future research regarding the management of emotional reactions to conflict in virtual teams. Crown Copyright (C) 2011 Published by Elsevier Ltd. All rights reserved.

引用

页码：156 / 174

页数：19

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