15 INDUSTRY CASES OF PRODUCT-SERVICE SYSTEMS FOR MANUFACTURING COMPANIES AND THEIR COMPARISON FRAMEWORK

Many manufacturing companies develop Product-Service Systems (PSS) based on their product strengths by devising service elements to achieve business innovation. Such servitization processes and resulting PSSs are all different reflecting the corresponding company's business context and customer needs. We have developed a representation framework for PSSs to help compare different PSSs and to support the design process of a new PSS through comparisons of many different PSS from diverse viewpoints. In this paper, we compare 15 PSSs developed for servitization of manufacturing companies using the representation framework. It is intended that the utility of the representation framework can be assessed through comparisons of these industry cases.