Improving the systematization of benchmarking in public health services

被引：0

作者：

Diaz, Jorge L. ^{[1
,2
,3
]}

Garcia-Rodriguez, Alejo ^{[1
]}

Villalbi, Joan R. ^{[1
,3
,4
,5
]}

机构：

[1] Agencia Salut Publ Barcelona, Barcelona, Spain

[2] Univ Pompeu Fabra, Unidad Oocente Med Prevent & Salud Publ Parc Salu, Barcelona, Spain

[3] CIBER Epidemiol & Salud Publ CIBERESP, Madrid, Spain

[4] Univ Pompeu Fabra, Dept Ciencies Expt & Salut, Barcelona, Spain

[5] Inst Invest Biomed St Pau, Barcelona, Spain

来源：

GACETA SANITARIA | 2022年 / 36卷 / 03期

关键词：

Total quality management; Quality improvement; Benchmarking; Public sector; Organization and administration;

D O I：

10.1016/j.gaceta.2021.01.005

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Continuous management improvement should be an aspiration for all public sector organizations. External comparison or benchmarking identifies good practices in similar organizations. For public health services, it is not easy to obtain such indicators. The objectives of this paper are to describe the process of conducting a benchmarking exercise for a public health agency, and to share its results. For this purpose, agencies that may be compared were identified, and their websites were searched for annual reports or other documents with indicators of the activities or results of public health services. Limitations and contextual aspects of the indicators of the different organizations were identified, as well as ways to improve their comparability. Finally, a set of 19 indicators is proposed, as an initial core for quality management comparisons. (C) 2021 SESPAS. Published by Elsevier Espana, S.LU.

引用

页码：278 / 282

页数：5

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