The ISO 9000 quality management system for a university computer center

Nowadays computing and information infrastructures play important roles in researches, teaching, other academic activities and the administrations of a university. The university computer center is the main unit in charge of providing these infrastructure services and is expected to deliver quality services to the entire university. A way to ensure high level services is to have the computer center certified by an internationally recognized quality system such as the ISO 9000. This paper presents the quality system of the Computer Research and Service Center (CRSC) which is the computer center of the King Mongkut's Institute of Technology Ladkrabang (KMITL), Bangkok, Thailand. CRSC has been ISO 9002 certified for all its services since December 2000. The center is now preparing to be re-certified according to the more recent standard ISO 9000:2000 due to the expiration of the current one by the end of 2003.