Managing change: Focus on improving service quality and information management

被引:3
|
作者
Zanetti, C
机构
关键词
D O I
10.1111/j.1467-8500.1998.tb01556.x
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
[No abstract available]
引用
收藏
页码:3 / 13
页数:11
相关论文
共 50 条
  • [1] MANAGING QUALITY OF REFERENCE/INFORMATION SERVICE
    CHILDERS, T
    LIBRARY QUARTERLY, 1972, 42 (02): : 212 - &
  • [2] The change management as a way to improve information techonology service quality
    dos Santos, Ariane
    Urdan, Andre Torres
    Mangin, Eduardo Roque
    REVISTA GESTAO & TECNOLOGIA-JOURNAL OF MANAGEMENT AND TECHNOLOGY, 2016, 16 (01): : 208 - 227
  • [3] IMPROVING SERVICE QUALITY WITH INFORMATION TECHNOLOGY
    BERKLEY, BJ
    GUPTA, A
    INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 1994, 14 (02) : 109 - 121
  • [4] Challenges of Managing Information Quality in Service Organizations
    Tsiakali, Konstantina
    INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2009, 21 (4-5) : 627 - 629
  • [5] A Quarter-Century Focus on Improving Service Quality
    Verma, Rohit
    CORNELL HOSPITALITY QUARTERLY, 2014, 55 (03) : 220 - 220
  • [6] Improving bus service quality and information in Winchester
    Wall, Graham
    McDonald, Mike
    TRANSPORT POLICY, 2007, 14 (02) : 165 - 179
  • [8] Quality assessment for improving healthcare service management
    Batista, Deise de Araujo
    Coutinho de Melo, Fagner Jose
    Gonzaga de Albuquerque, Andre Philippi
    de Medeiros, Denise Dumke
    SOFT COMPUTING, 2021, 25 (21) : 13213 - 13227
  • [9] Quality assessment for improving healthcare service management
    Deise de Araújo Batista
    Fagner José Coutinho de Melo
    André Philippi Gonzaga de Albuquerque
    Denise Dumke de Medeiros
    Soft Computing, 2021, 25 : 13213 - 13227
  • [10] Improving transportation service quality based on information fusion
    Liou, James J. H.
    Hsu, Chao-Che
    Chen, Yun-Shen
    TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE, 2014, 67 : 225 - 239