Business Process Management Systems - Enabling Continuous Improvement in Industrial Services

被引：0
|
作者：
Hirvensalo, Heikki [1 ]
Holmstrom, Jan [1 ]
Ala-Risku, Timo [1 ]
机构：
[1] Aalto Univ Sch Sci & Technol, Dept Ind Engn & Management, FI-00076 Espoo, Aalto, Finland
来源：
ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: NEW CHALLENGES, NEW APPROACHES | 2010年 / 338卷
关键词：
Industrial services; order-to-cash; BPM; SUPPLY CHAIN MANAGEMENT; ERP;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The paper aims to analyze the opportunities that modern business process management systems (BPMS) provide in improving industrial service processes. A case study identifies improvement opportunities in the order-to-cash process in two service lines of a large industrial service provider. Implementing a business process management system in the studied case context potentially enhances service process quality and significantly speeds up the order-to-cash process. The practical implication is that providers of industrial services should consider BPMS as a potential means to improve profitability through a faster order-to-cash process.
引用
收藏
页码：636 / 643
页数：8
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