Understanding the Factors That Influence the Implementation of Robotic Process Automation From Banking Sector Perspective

Robotics Process Automation (RPA) based systems are increasingly being employed by South African banking institutions. Although the technology has been deployed in many countries, the South African environment is unique from culture and banking technology platform settings platforms. Consequently, there is a growing push back from employees and other technology challenges in adopting RPA in some environments. It is on that basis that this study was conducted, to gain deeper understanding of the factors that can influence the deployment of RPA in the South Africa banking institutions. The interpretivist approach was followed, in the collection and analysis of the data. From the analysis, five factors were understood to influence the deployment of RPA in South African baking institutions: (1) limited referenced cases; (2) lack of balance between human actors and machines; (3) need for contextualisation; (4); essentiality for stability; and (5) operational architecture. An understanding of these factors and how they manifest to influence actions and activities can assist adopters in the process of adopting RPA in their environments.